Frequently Asked Questions

DISPATCH TIMES

All parcels are packed and shipped within 1-2 business days upon receiving order confirmation.

SHIPPING WITHIN AUSTRALIA

Exciting news! Free shipping now available Australia wide. We believe in exceptional products and an equally exceptional shopping experience. Enjoy your favorite items with no extra shipping costs—our way of saying thanks for choosing Magical Little Nook.

INTERNATIONAL SHIPPING

Exciting news! Free shipping now available to the countries listed below. We believe in exceptional products and an equally exceptional shopping experience. Enjoy your favorite items with no extra shipping costs—our way of saying thanks for choosing Magical Little Nook.

Now shipping to the following countries. If your country is not listed, please email us at contact@magicallittlenook.com.

  • New Zealand
  • United States
  • Canada
  • United Kingdom
  • Netherlands
  • Ireland
  • Philippines

EXPEDITE MY ORDER

To expedite your order, a small fee is applicable. Please email us at contact@magicallittlenook.com to skip the queue.

SIGNATURE ON DELIVERY

This means that the package requires a signature upon delivery. If you choose to decline this option and your parcel goes missing after it has been tagged as delivered, you will need to contact Australia Post directly.

SAFE DROP & MISSING PARCELS

If your parcel has been deemed lost in transit, please contact us at contact@magicallittlenook.com, and we'll be happy to assist you.

It's important to note that Magical Little Nook is not responsible for any parcels that have been accepted under Safe Drop unless we specifically chose this delivery method. If Safe Drop wasn't chosen by us, and any issues arise, please reach out to Australia Post directly for further assistance.

LARGE & FRAGILE ITEMS

Bulky, fragile, and large items must be sent via Courier. Your order is our priority and we will choose necessary courier to ensure a safe delivery.

Please note Large & Bulky Items are not eligible for free shipping unless stated otherwise.

RETURNS & EXCHANGES

We take great care in providing detailed pictures of every angle of each crystal. It's important to understand that crystals are natural (unless stated), making each one unique and inherently beautiful. Therefore, we do not offer returns or exchanges due to change of mind.

We encourage you to explore our crystal images and descriptions thoroughly before making your selection, we are committed to delivering unique and enchanting crystals that capture your heart. If you have any concerns or questions about a specific crystal, please feel free to reach out to us at contact@magicallittlenook.com, and we will be happy to assist you. Your satisfaction is important to us, and we are here to help ensure you make a selection that resonates with you.

CANCELLATION

If you choose to cancel all or part of your order after it has already been packed and is awaiting shipment, a 10% fee will be incurred. This fee will be deducted from the refund amount.

Unfortunately, once an order has been shipped, we are unable to process cancellations.

MISSING OR INCORRECT ITEMS

Please email us at contact@magicallittlenook.com upon receiving your order.

DAMAGED OR FAULTY

Upon receiving your order, please email the following to contact@magicallittlenook.com.
1. Order number
2. Photos of damaged packaging
3. Photos of damaged/faulty product

SOURCE A CRYSTAL FOR ME

We can absolutely source crystals for you. Please don't hesitate to contact us at contact@magicallittlenook.com or via our contact form located in the menu under 'Contact'.

Include details of the crystal you are looking for, and we will promptly provide you with the cost before proceeding. Keep in mind that full payment will be required upon approval of the sourcing request. Your satisfaction is our priority, and we're here to assist you in finding the perfect crystal that meets your desires.

ETHNICALLY SOURCED?

Our crystals are natural, and we do our best to ensure they are ethically sourced. If any of my crystals are lab-made, we will clearly state that. However, please understand that while we make every effort to provide ethically sourced crystals, we cannot guarantee this since we are not a miners. Your trust and satisfaction are important to us, and we are committed to providing you with beautiful and genuine crystals to the best of our ability.